Common Tech Issue of the Week #2

Softlock Manager Error when starting AutoCAD

By Chris Kotyra, Technical Support 

Issue:

When starting AutoCAD with standalone license the following error appears and software does not start:
“The security system (Softlock license manager) is not functioning or is improperly installed” (screen shot attached)

Causes:

There may be several reasons for this error, but most likely it’s the FLEXnet Licensing Service which is stopped or disabled.

Solution:

  1. Go to Control Panel – Administrative Tools and double-click Services.
  2. Find “FLEXnet Licensing Service” and “FLEXnet Licensing Service 64” (depending on the system, only one of the two may exist).
  3. Right-click on “FLEXnet Licensing Service” and select “Properties”.
  4. Set Startup type to “Automatic”.
  5. Under Service status click “Start” button.
  6. Click OK.
  7. Repeat steps 3-6 for “FLEXnet Licensing Service 64”.
  8. Start AutoCAD.

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